IVRS & Communication
Interactive voice response systems, SMS campaigns, and multilingual outreach at scale.
What we do
Voice is the rail that reaches the patient most apps don't. Indev runs IVRS programmes for over a million TB-treatment patients across India, in 12+ Indian languages — daily adherence reminders, side-effect screening, structured response capture, and red-flag escalation to a human counsellor within hours.
The same multilingual voice + SMS rail powers antenatal care follow-up, severe acute malnutrition cohort tracking, and adolescent-friendly health outreach. We design IVRS programmes around cohort-aware schedulers (you call a patient in week 6 because week 6 matters, not because today is Tuesday) and around an authoring UI that lets counsellors update prompts without engineering tickets.
Our approach
Cohort-aware scheduling
Calls land at the right week of treatment, not on a generic cadence. The intervention matches the patient.
12+ Indian languages
A patient in interior Odisha hears Odia, not Hindi. Coverage that matches the cohort, not the headquarter.
Red-flag escalation
Side-effect reports route to the counsellor in hours, not weeks. Voice + structured data + human follow-up.
4 projects powered by IVRS & Communication
Good Health and Well-beingMAMTA HIMC
Maternal Health IVRS System
Public Health & Nutrition
Zero HungerBorlaug Institute for South Asia
MIS Dashboard & IVRS for Agriculture
Agriculture & Food Systems
Good Health and Well-beingJhpiego India
IVRS Model in 12 Districts of Himachal Pradesh
Public Health & Nutrition
Zero HungerSolidaridad
Farmer Advisory Mobile App & IVRS
Agriculture & Food Systems
Sectors where we apply this
Building something that uses IVRS & Communication?
We co-design with foundations, multilaterals and CSR teams. Tell us what you're trying to deliver.