TB Mukt Bharat : an initiative to decrease TB load in India through IVRS-based patient adherence monitoring.

Project overview

TB Mukt Bharat is an Interactive Voice Response System (IVRS) built to strengthen medication adherence among tuberculosis patients and to give healthcare teams a reliable, real-time view of treatment compliance. Developed for the Jubilant Bhartiya Foundation, the platform places automated, scheduled voice calls to registered TB patients, records their responses, and converts that information into actionable daily reports for District Tuberculosis Officers (DTOs) and field health teams. Tuberculosis treatment depends on uninterrupted, long-duration medication, and missed doses remain one of the most significant risks to recovery and to the wider goal of controlling the disease. TB Mukt Bharat addresses this challenge directly by reaching patients through a simple, accessible voice channel that works on any phone — no smartphone, app, or internet connection required — making it inclusive for patients across rural and underserved communities. The solution supports the Government of India's vision of a TB-free nation by ensuring that no patient who has missed a dose, run out of medicine, or needs medical advice goes unnoticed.

Scope of work

Indev's engagement covered the full delivery lifecycle of the platform. The work began with requirement analysis and solution design, carried out with the Foundation to define the call flow, response logic, data points, and reporting needs for TB adherence monitoring. From there, Indev developed the IVRS call flow itself — the automated calling logic, the keypad-driven response menu, and the scheduling that governs when patients are contacted. To ensure every interaction was preserved reliably, Indev implemented the centralised data capture and storage layer that records each patient response as the single source of truth for the programme. On top of this, the team built the automated reporting that translates raw responses into adherence insights and exception lists for DTOs and health teams, and structured those outputs so that missed doses, stock shortages, and consultation requests are clearly identified and routed for timely action. Indev then brought the system into operation and supported its use across the patient population.